Patient Safety is Our Top Priority
Ways to contact us and get more information
Patient safety is a priority throughout the Good Shepherd Health System. Our staff and physicians are committed to improving quality of life and providing safe and healthy surroundings for patients, visitors and staff. Everyone has a role in patient safety.
Many procedures are in place to protect your well-being and to secure the best medical outcome possible for you. By partnering with your healthcare team, you can help us ensure a safer healthcare experience for you. Patients are encouraged to be actively involved in their own care for safety reasons.
If you have concerns about the care you or your family member received, we encourage you to speak with your physician, your nurse, the clinical director or house supervisor. You may also contact guest relations.
You also have the right to file a complaint with the state of Texas, as well as with the Joint Commission on Accreditation of Healthcare Organizations.
Texas Department of Health
1100 W. 49th St.
Austin, Texas 78756
Joint Commission on Accreditation of Healthcare Organizations
You may also request a Medicare beneficiary-initiated peer review of the facts in your case. You may make this request through the hospital or directly to the Peer Review Organization (PRO) by contacting the Texas Medical Foundation at 1.800.725.9225.